Service: Page 2

Rudy Stankowitz: Plan for Your Expiration Date

Creating a succession plan is a daunting task, but the sooner you plan ahead, the more prepared you'll be to step away from your business.

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The AI Impact on Customer Service

AI is revolutionizing consumer interaction in the pool and spa industry. Follow these steps to ensure a smooth transition.

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Texas-Sized Adventures in Retail and Service

As Lake Air Pool Supply celebrates 65 years, the company shares key decision-making behind its success.

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Clean is Key: Keep Clients Happy Between Service Visits With Pool Cleaners

When you sell customers their own pool cleaner, not only can the unit help to generate additional revenue, it also builds customer loyalty.

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Finding Good Workers in a Bad Labor Market

What can employers do to entice qualified job seekers and keep them in those positions? Here are some suggestions.

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2024 State of the Industry: Service Report

We continue our State of the Industry report with new insights from the service sector.

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Rudy Stankowitz: Strange Customer Snapshots

A day in the life of a service technician does not come without encountering some unique customers.

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Business Operations

Battling 'Outsider Syndrome' in the Family Business

Guidelines to follow to ensure both family and non-family employees remain invested in the success of your business.

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Spa vs Pool Chemistry

A spa is not a small swimming pool. Reactions happen faster in warmer water, placing even more dependence on the need to maintain sanitizer levels.

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The Pool "Chemicals" We Eat

Contrary to popular opinion, they’re not dangerous or even unhealthy in the proper amount.

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Filtration Nation: 3 Questions

A pool and spa filtration expert answers the filtration questions you've been itching to ask.

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Business Operations

Succession Planning: Hunsaker's Five Steps

Five steps to transfer institutional knowledge and business savvy to the next generation of leadership.

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