AQUA EditorsBuilderWhat Would You Do: Firing a CustomerWhen service professionals choose to let a customer go for whatever reason, it can benefit staff morale and improve daily operations. But doing so can be a tough conversation, especially when you want to avoid bad reviews and reach the other side with a clean, positive break. How do you fire a customer? Industry pros share their insights.January 15, 2021RetailA Balancing Act: 2021 Chemical Product FocusCheck out the latest products designed to help pool pros sustain safe, clear and comfortable waters.January 15, 2021ProductsAutomatic Pool Covers APC 365 SystemAutomatic Pool Covers has improved its APC 365 system to make vinyl-liner pool auto-cover installations easier. The system uses a coping and housing design that allows an automatic cover to be integrated into the pool. Designed for ease of installation, APC 365 uses a 48-by-48-inch encapsulated coping and wall cap corner to provide an accurate fit. The system uses a unique, slide-on polybox housing created to save installers time and keep the housing’s lid flush with the deck.automaticpoolcovers.com | (800) 878-5789January 14, 2021Business BriefsEvosus Acquires 'How Pools Operate' Retail Training CourseEvosus, a leader in ERP business software development, announced that it has acquired the assets to the "How Pools Operate" online training course, which was originally created by Xmente Swimming Pool Retail Academy, a collaboration of swimming pool industry professionals.January 14, 2021NewsPHTA's New Education Partner ProgramOn Wednesday, Jan. 13, PHTA announced its new Education Partner Program. Take a look at the organization's statement below:January 14, 2021NewsRegistration is Open for The Pool & Spa Show ExperienceThe Pool & Spa Show announced that registration is now open for its live-streaming event, which is just two weeks away on January 26-27.January 12, 2021ProductsRola-Chem Dual ORP ControllerRola-Chem introduces the new Generation II, Digital pH/Dual ORP/FAC Controller. Developed with CA Title 22 regulations in mind, the 555XXP is a chemical automation system that continuously monitors the pH and sanitizer level in a pool or spa. This product then provides free web-based monitoring that logs and displays ORP, temperature, pH and calculated FAC (ppm) readouts. Along with being NSF/ANSI Certified and made in the U.S., these controllers offer: timed or continuous feed setting, pH and temperature calibration, acid or base feed compatibility, dip switch programmable settings, built-in out-of-range safety shutoff and a five-year limited warranty.rola-chem.com | (800) 549-4473January 12, 2021PhilanthropyHaviland Pool and Spa Helps Clean Grand RiverJanuary 12, 2021Community NewsTaylor Technologies Recruits Joe DeFuria to Lead Brand DevelopmentWater-testing supply manufacturer Taylor Technologies, Inc., has enlisted Joe DeFuria as director of brand development.January 12, 2021NewsCanceled: 2021 Southwest Pool & Spa ShowThe Southwest Pool & Spa Show announced this week that it would not take place as scheduled. The event's statement is below:January 7, 2021Previous PagePage 33 of 233Next PageTop StoriesBuilder2026 Awards of Excellence: Silver WinnersThe 2026 Awards of Excellence Silver winners showcase exceptional pool and spa projects that combine creative design, expert craftsmanship and technical precision.ChemicalsPool Power PyramidBuilder2026 Awards of Excellence: Gold Winners (Part 2)Builder2026 Awards of Excellence: Gold Winners (Part 1)Sponsored ContentLuvari Above Ground Pools: Helping Independent Dealers Compete Bigger, Sell Smarter, and Grow Faster
