John Tschohl

John Tschohl, an international service strategist and speaker, is founder and president of the Service Quality Institute in Minneapolis. Described by Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service, including Ca$hing In: Make More Money, Get a Promotion, Love Your Job; Loyal for Life; e-Service; Achieving Excellence Through Customer Service; and The Customer is Boss. He can be reached at (952) 884-3311 or through his Web site,
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