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Management

Business Operations
Rudy Stankowitz: After the Storm
In the wake of back-to-back hurricanes, service pros are rewriting the playbook — one flooded, salt-soaked pool at a time.
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Management
Rudy Stankowitz: The Bat-SH*! Chronicles
The employees we love — and would be nothing without — sometimes do the dumbest stuff.
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Management
Rudy Stankowitz: It's Service Pro!
The pool industry fosters a surprising blend of talents. You're not just a pool guy or gal — you're a jack-of-all-trades superhero.
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Service
Buying (and Selling) Pool Routes
Skimmer Inc.
How to best approach the transition period of service routes, from both ends of the deal.
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Business Operations
Rudy Stankowitz: Perception is Reality
First impressions are crucial, as they instantly shape the customer relationship and the perceived value of your service.
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Management
The 10 Habits of Great Managers
Business experts specify 10 indicators of effective leadership.
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Management
Finding Good Workers in a Bad Labor Market
What can employers do to entice qualified job seekers and keep them in those positions? Here are some suggestions.
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Management
Employee Engagement: The Secret Sauce
Employee engagement will determine your staff’s ability to influence your customers.
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Service
2023 State of the Industry: Service Report
Insights into the 2022 pool season, and how service technicians and their companies differentiate themselves from the competition.
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Service
Help For Your Labor Problems
Five ways field service management technology can boost productivity amid labor shortages and beyond.
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Management
Handling More Service With Reduced Staff
Strategies to keep service operations lean and efficient in times of labor shortage.
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Business Operations
Hiring, Managing, and Leading People in the Pool and Spa Industry
Hal Denbar, entrepreneur and regional director at NPP, shares forward-thinking labor practices on how to manage employees in a tough but rewarding industry.
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