Management

Business Operations

Rudy Stankowitz: Perception is Reality

First impressions are crucial, as they instantly shape the customer relationship and the perceived value of your service.

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The 10 Habits of Great Managers

Business experts specify 10 indicators of effective leadership.

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Finding Good Workers in a Bad Labor Market

What can employers do to entice qualified job seekers and keep them in those positions? Here are some suggestions.

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Employee Engagement: The Secret Sauce

Employee engagement will determine your staff’s ability to influence your customers.

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2023 State of the Industry: Service Report

Insights into the 2022 pool season, and how service technicians and their companies differentiate themselves from the competition.

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Help For Your Labor Problems

Five ways field service management technology can boost productivity amid labor shortages and beyond.

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Handling More Service With Reduced Staff

Strategies to keep service operations lean and efficient in times of labor shortage.

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Business Operations

Hiring, Managing, and Leading People in the Pool and Spa Industry

Hal Denbar, entrepreneur and regional director at NPP, shares forward-thinking labor practices on how to manage employees in a tough but rewarding industry.

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