Pentair Pool Establishes Charlotte as Flagship Customer Experience Center and Commercial Business Hub

Pentair Pool has opened a new Customer Experience Center in Charlotte, establishing the region as a flagship Commercial Hub for the company and reinforcing its continued investment in North Carolina and the broader Southeast. The Southeast represents a strong growth market for the pool industry, and the Charlotte location positions Pentair Pool closer to pool professionals, dealers and distributor partners it serves — enabling more hands-on training, service and product testing in a region where demand is strong.

Designed specifically for Pentair Pool customers and partners, the Charlotte Customer Experience Center features full product displays, immersive Pentair University training environments and a dedicated workspace for Pentair Pool’s commercial teams. The facility was developed to support hands-on learning, collaboration and real-world application—serving as both a customer destination and an operational hub.

Greg Claffey, SVP and President, Pentair Pool commented on his excitement about the Commercial Center of Excellence, “At Pentair Pool, we are dedicated to delivering quality, innovative pool solutions and a great customer experience. We look forward to welcoming customers to our Customer Experience Center in Charlotte. Together with the Pentair Pool University training center, this immersive space has been thoughtfully curated for to provide customers with a central location to meet with our leadership team, and where they can participate in immersive, impactful, hands-on training and experiences – bringing Pentair Pool’s innovations to life, all in one place.”

The Charlotte location strengthens Pentair Pool’s growing presence across North Carolina, building on its innovation hub in Apex and manufacturing operations in Sanford, expanding its Pentair Pool employee footprint across the Triangle. Together, these sites house Pentair Pool leadership, product development, manufacturing, and customer engagement while positioning the company closer to key commercial and distribution markets.

Claffey continued, “The Charlotte community has long stood at the intersection of industry excellence and exceptional talent, and we look forward to providing our customers and employees with a place for learning, collaboration, and ideation.”

The facility supports expanded training opportunities, service engagement, and product testing, reinforcing Pentair Pool’s commitment to helping its partners operate more efficiently and effectively in the field.