Service: Page 33

Treat Customers Like Life-Long Partners

Learn these five great truths about quality customer service.

Customer Service

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Are Discounts a Do or a Don't?

A service technician explains why he doesn’t offer discounts — with one exception.

Adjusting pH and Alkalinity May Not Be as Simple as You Think

Helpful tips from the late Robert Lowry on adjusting pH and alkalinity.

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Tech Notes: Wild Animals in the Water

Recreational water can draw in wild animals from surrounding natural areas, bringing with them illness-causing microbes. Carry out these treatments and precautions.

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Bad Advice from Good Marketing People

Think twice before you start a blog.

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APC Heaven

In the corridor that stretches across the Midwest to Utah, automatic pool cover installation rates are astronomical.

Perimeter overflow pool with a double auto cover installation; Photo courtesy of Automatic Pool Covers, Inc. Product installed by Poolsafe, Calif.

After Stumbling, PHTA Corrects Course With Plans to Fine-Tune Education Programs

PHTA works to consolidate educational offerings following the merger and sets a course for the future.

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Gas Pool Heat Banned

Some municipalities are prohibiting natural gas lines in new construction — what does it mean for the future of pool heating?

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What Would You Do: Battling Loneliness

How do you combat the loneliness that comes from working independently? Industry pros share their tips.

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Basic Drainage

Drainage is a critical but often overlooked element of the pool and landscape construction process. Luckily, problems due to lack of drainage are entirely preventable.

This project completed nine years ago still looks great and has no signs of water damage largely due to the extensive drainage system behind the multiple retaining walls.

Pool Sanitizing: A Return to the Simple

Learn the practical benefits of liquid sodium hypochlorite.

Photo courtesy of Shutterstock

Sultry Summer Solution: A Splashin' Safari!

A splash pad installation at the Fort Worth Zoo gives visitors a place to cool off, causing attendance to sky-rocket.

All photos courtesy of the Fort Worth Zoo

Page 33 of 134

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