Service: Page 32

The Industry Showcase

The pool and spa industry is entering the new year following a momentous season — the best in history. Amid the success were obstacles hindering traditional communication methods, but, thanks to some creative adaptation, the industry found new ways to connect and share invaluable information.

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iGarden Pool Cleaner K Pro Series: Redefining High-End Pool Maintenance

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iGarden Pool Cleaner K Pro Series: Redefining High-End Pool Maintenance

COVID-19 Shutdown Task List: 5 Ways to Upgrade Your Website

It’s a good time to take a look at your company website and make some improvements, as this is a task that can be done from a home computer.

Website Redesign

Get Pools Ready for Summer — Despite COVID-19

Learn how to take advantage of technology to keep up with demand this spring and summer — and foster deep customer loyalty that will continue long after the COVID-19 crisis has passed.

Photo courtesy of Shutterstock

Thinking Big and Small: A One-Two Marketing Approach That Works for Pool and Spa Companies

This case study explains how a pool builder used Facebook/Google to generate hundreds of phone inquiries and a direct increase in store traffic.

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Hold On To Your Best Workers

A good employee retention rate depends on seeing the job from an employee’s perspective.

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COVID-19 Workplace Preparedness

The Pool & Hot Tub Alliance has established workplace preparedness guidelines to help your business amidst the COVID-19 pandemic.

5 Ways to Lobby the Pool and Spa Industry is Essential

The Pool & Hot Tub Alliance has created a COVID-19 how-to guide to help industry professional lobby that they are an essential service.

Essential Service

Handing the Pool Over After a Build

The transition period between when a pool is finished and when it’s handed over to the customer is an important time. Here are tips to go about the handoff the right way and put new pool owners at ease.

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A Message From the Editor

Editor Scott Webb addresses readers amidst the COVID-19 shutdown.

One Company's Response to the Crisis

Throughout the country pool and spa companies are responding to the COVID-19 crisis and the partial shutdown of the U.S. economy. In different localities, this means different things.To Our Customers We would like to take a moment to brief you on All Seasons’ current actions relative to the Coronavirus (COVID-19) outbreak. Pools and hot tubs have always been a focus of family enjoyment, and they need proper maintenance and treatment to ensure they are sanitary. All Seasons intends to ensure that you have all that you need to safely operate, maintain and enjoy them. To help promote a healthy at work environment, we are taking extra precautions. We’re providing additional cleaning of our office areas with extra emphasis on door handles, computers, keyboards, telephones, computer screens, all bathroom surfaces, etc. In addition, all areas are equipped with antibacterial soaps, Clorox wipes and hand sanitizers to be used by everyone. We’ve briefed our team on the benefits of hand washing, keeping a safe and respectful distance, and have encouraged team members to stay home if they are feeling ill. In return, we ask that our customers refrain from contact with our employees if you are feeling ill as well. The health and wellbeing of our customers and our team is most important to us. As we closely monitor information regarding the outbreak, effective immediately, the majority of our support staff will be working from home to avoid close contact with coworkers and customers. Customers will be able to reach most any department through normal channels, such as phone, email, fax or text. Specific contact information for various departments is listed below. By implementing a work from home policy, we’ve reduced our in person office staff for our delivery and service departments to a minimum and expanded personal space. These efforts will remove most all employee to employee office contact. All Seasons remains committed to providing you with on-site service, pool and spa openings, maintenance, product purchases, deliveries, and all of our other highly rated services during this difficult period. All of our at home service and delivery staff will now communicate electronically with our offices to remove the employee to employee contact that otherwise existed. We’re asking that all communications between our delivery and at home services teams and our customers to be done via phone, text or email as well. As such, for all deliveries and outdoor services, our staff will refrain from ringing doorbells and will instead phone you upon their arrival at your home. We’re hopeful that you will have, when appropriate, your yards accessible and any needed equipment left outside for them prior to their arrival. We will continue to process purchases through our online store at www.shopaspools.com, with all orders of $100 or more receiving free delivery. If you are in need of anything that you aren’t finding at our online store, please contact us and we’ll make arrangements to deliver whatever you may need. For the safety of our customers, as well as our employees, our retail store will be closed during this time as we monitor the spread of this virus. We will continue to evaluate our retail store operations and hours, and communicate any changes with you as they occur. For those wondering if pools and spas are safe, the CDC has this to say: There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. Thank you for your patience as we begin these new procedures, and for being the best part of All Seasons.

A Pool Pro's Novel Debut

"Blades of Glass" by Rudy Stankowitz is psychological thriller/horror novel that follows the story of the Lewisville vampire.

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Younger Than 40? Check Out the Wave Young Professionals Network

Although WAVE launched in 2012, 2020 is shaping up to be the program’s most productive year yet, with more social, networking and educational opportunities than ever before.

The San Diego chapter of PHTA held its first local meeting of WAVE Young Professionals Network on Aug. 1, drawing 12 participants to a bowling outing. They included: (kneeling, left to right) Matt Vedenoff, Clear Expectations Pools; Dustin Anderson, Precision Aquatics; Joey Busic, Precision Aquatics; (standing, left to right) Daniel Nicholas, Jandy; Paul Cubbison, Diamond Pool & Spa Care; Soly Thomson, Phenomepool; Dan Schreiber, H20 So Clean Pool & Spa Services; Robert Swank, Precision Aquatics; Travis Hetzner, Oreq; Donny Rocovits, Precision Aquatics; Jeff Simon, Portside Pool & Spa; and Terry Clason, Coral Pool and Spa.

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