Watertight Pool & Spa of McKinney, Texas, has been named the 2012 top-performing pool and spa contractor for American Home Shield, a national provider of home warranty plans. The builder achieved the highest rating, based on customer feedback, out of American Home Shield’s national network of more than 10,000 independent contractors, and received a $20,000 bonus for its efforts.
“Our contractors understand the importance of delivering quality service to our customers every day. Watertight Pool & Spa works hard and we are proud to recognize them for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. “Our customers in the McKinney area consistently told us they would recommend Watertight Pool & Spa, which is an incredible testimony to the work and service they provide. This bonus is our way of recognizing and rewarding the quality service Watertight Pool & Spa provides our customers every day.”
According to owners Chris and Melena Lauden, the company earned such high regards by open and honest communication with customers at all times.
“Communication is the most important part of every customer interaction,” said Chris Lauden. “From start to finish, we make sure they understand the process. We want our customers to know they can trust us to provide the best work and provide the best customer service every step of the way. They can contact us at any time with any questions or concerns and we always make sure to address those questions or concerns. Our customers are the most important part of our day.”
