AQUA EditorsHomeFeedback: Irate CustomersI so agree with the advice in John Tschohl's blog post (Jan. 5, www.aquamagazine.com). And one of the most important parts of it is the patient listening part. May I suggest that when the customer is communicating to you his or her complaint, do not give in to the temptation to interrupt and get defensive. Often most complaints will be helped tremendously to be resolved right at this point by simply allowing your customer to vent.January 23, 2012Builder200-Foot Vinyl Liner Stretches Pool Builder's ImaginationWinter in Wisconsin often means some time off for pool builders, but for Madison's Farwell Pools & Construction, 2011 was an unusual year. As temperatures plummeted and the holidays approached, the company prepared to install a 200-foot vinyl liner.January 23, 2012HomeFlorida Bill To Alter Licensing RequirementsA bill has been introduced in the Florida state legislature which supporters believe will reduce the problem of pool servicers operating illegally and without proper training. Florida Bill HB 1259, introduced this month by Rep. Larry Ahern, both broadens the types of pool service work that require a license and changes the requirements to obtain such a license.January 17, 2012RetailNew Pool And Spa Products For January 2012AQUA takes a look at some new and updated spa and pool products from industry suppliers.January 16, 2012PoolsSchool is Online With These Two Pool UniversitiesTwo universities are bringing the pool and spa training to you at home. Check out the programs offered through Keiser University’s eCampus program and the Medical Fitness Association’s webinar offered through Aquatic Therapy University (ATU).January 13, 2012HomeMeet The AQUA Choice JudgesEvery year the AQUA Choice judges are presented with a formidable task: out of a plethora of exquisite beauties, pick just 11. A rating system helps (pools and spas are given points for aesthetics, technical difficulty and innovation) but in the end, it's a subjective decision. So while we present 11 winners that represent the best efforts of the panel, the contest celebrates the pool builder's art as a whole, and a great many AQUA Choice entries furthered that goal.AQUA was honored to have a panel of judges comprised of builders of great distinction, former AQUA Choice winners all. They took the selection process extremely seriously, and discussions of each project could have formed the basis for an excellent pool-building seminar.January 11, 2012RetailLeslie's Swimming Pool Supplies and Shasta Pool & Spas Announce Strategic Alliance: Leslie's to Acquire Six Shasta Retail StoresLeslie’s Poolmart, Inc. (“Leslie’s”) and Shasta Pool & Spas (“Shasta”) today announced they have entered into a strategic alliance and will join forces to create ...January 9, 2012PoolsAttend an NSPF Instructor Training School in the United States, Dominican Republic, Republic of Singapore, or AustraliaThe National Swimming Pool Foundation® (NSPF®) will offer six Instructor Training classes for 2012. Three classes are scheduled in the United States: ...January 5, 2012PoolsThe First US Patent For A Pool CleanerIn 1912 while the air was black with the smoke of the great steel mills in Pittsburgh, local citizen John M. Davison submitted an application of a "Cleaning Apparatus ...January 5, 2012PoolsWant To Improve Your Pool Projects? Study The History Of Art And ArchitectureFor master aquatics designer David Tisherman, the world of art and architectural history holds infinite examples and inspiration for today's designers looking to ...January 4, 2012Previous PagePage 191 of 233Next PageTop StoriesBuilderSmall Business With a Big ImpactA Wisconsin sauna builder is making big moves in his local community and beyond, for the good of expanding his small business and promoting the healing benefits of sauna.Builder2025 Awards of Excellence: Gold WinnersLegislationPump Motors, Heaters, and Controls Face Legislative ChangeBuilderDesigning Rooftop and Podium Deck Pools and SpasSponsored ContentAUTOMATE TO DOMINATE: Meet Your Competitive Edge
