Alice RichardAlice Richard is the editor of Pool + Spa, a trade publication based in Australia.RetailLaunching an Online Store: Lessons LearnedIf you're struggling to find a solution to the big box/Internet issue, you're not alone. In fact, it's a global issue. Here, a pool retailer in Australia tries out a new e-commerce platform and shares what he learned.April 28, 2015Page 1 of 1Top StoriesBusiness OperationsThe Excitement of a New StoreWith a brand-new retail outlet, this pool and spa dealer is creating an all-encompassing customer experience.Service2024 State of the Industry: Service ReportServiceRudy Stankowitz: Strange Customer SnapshotsRetail2024 State of the Industry: Retail ReportSponsored ContentTake the Industry Survey!