Tess MarshallTess Marshall is a psychologist and author of Flying by the Seat of My Soul. Reach her by visiting tessmarshall.com.HomeWant Higher Profits?Maybe happier people is the answerApril 11, 2005Page 1 of 1Top StoriesBusiness OperationsThe Excitement of a New StoreWith a brand-new retail outlet, this pool and spa dealer is creating an all-encompassing customer experience.Service2024 State of the Industry: Service ReportServiceRudy Stankowitz: Strange Customer SnapshotsRetail2024 State of the Industry: Retail ReportSponsored ContentTake the Industry Survey!